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Frequently Asked Questions

WHO ARE WE?

 

WHAT DO WE DO?

We are a Web service platform which connects 3D designers, 3D makers and customers all over the world.

WHAT  ARE THE BENEFITS FOR  3D DESIGNERS?

3D designers can upload their files and get a fee for each download.

WHAT ARE THE BENEFITS FOR 3D MAKERS?

3D makers can upload data about their printing devices and get a fee for each print.

WHAT ARE THE BENEFITS FOR CUSTOMERS?

Customers can choose from many uploaded and verified 3D models, customize them as they wish, download or print them with the option of delivery to their address or pick them up at the closest pickup point.

WHERE AND HOW DO WE PROVIDE SERVICES?

Likefigures.com is providing its service in 193 countries of Postal Union offering the consumers to download the  STL file or order a printed product, where  our Likefigures.com network is locating the best service and price for the consumer.

WHAT PRODUCTS DO WE OFFER TO CUSTOMERS?

The customer can choose to download or to have a model printed and delivered. He/she  can select items from different materials (PLA, ABS, or other) in a full range of colors. Each item is available in materials  examined during the test period.

WHAT IS THE ORDERING PROCESS LIKE?

The ordering process is very simple: the customers only need to select the item and design, as if they order any other product via e-commerce sales network. Upon completion of the check-out, the customer’s credit card will only be authorized, but not charged. Once  the item is printed and shipped to the customer's address, the credit card will be charged.

If for any reason the customer is unsatisfied with the item, he/she can return it following the return policy.

WHAT SERVICES DO WE OFFER TO 3D DESIGNERS AND 3D PRINT MAKERS?

The website is designed visually and technically easy, for both 3D designers and 3D makers, enabling and inviting all those who have adequate knowledge in design, and/or those who possess 3D printers, to sign in and upload their design; or to provide their printing service, as a part of an integrated web offer of goods and services. If any designer’s surcharge fee is expected, it should be indicated in the uploading form. LikeFigures.com will review the application form and inform the designer within 24 hours whether his/her design was approved.

In addition to filling out the appropriate form, 3D makers have to accept the Terms and Conditions for makers. LikeFigures.com will contact them within 24 hours.

When submitting the printer 3D maker is filling in the printer details, location, available materials and colors. 3D maker has to fill in the price in usd/cm3 for each material and color available.

The printing fee for 3D makers is calculated per cm3 in USD . The product volume is defined according to the calculation for 3D content at  www.netfabb.comor www.simplify3d.com.  If the calculated price is less than USD 5.00, the minimum printing fee of USD 5.00 is applied. The printing fee excludes any import / export duty or shipping costs. LikeFigures reserves the right to respond in 24 hours.

WHAT IS OUR MISSION?

Our mission is to promote the web design skills among all population groups and ages, to animate and encourage those who have a 3D printer at home to provide their printing services in global networking and to earn additional experience, knowledge as well as benefit. At the same time, the web site is considered  a great learning tool for basic practice in small entrepreneurship. It is enhancing creativity and connecting people of the same interest. It fosters self expression in original design and makes available any product  that is not present in the regular supply chain.

 

WHY SHOULD YOU JOIN US?

CUSTOMERS

FAQ FOR CUSTOMERS

 

WHAT IS YOUR DATABASE  OF 3D MODELS LIKE?

Our database of 3D models and 3D makers is verified. You can select items from different materials (PLA, ABS, or other) in a full range of colors. Each item is available in materials examined during the test period.

HOW CAN I CUSTOMIZE A 3D MODEL?

You can customize a 3D model of your interest as you wish. The customize option is charged separately and the price is indicated by each design feature.

WHAT IS YOUR DOWNLOAD AND PRINTING FEE?

Our download and printing fees are very competitive. The download fee is different for each item and varies from  0,00 USD , 2,00 , 4 ,00 USD and more. The printing fee  is different for each item and it is calculated by volume, material and color plus shipping cost and tax.

WHAT IS AN STL FILE?

An STL file by Wikipedia: STL (STereoLithography) is a file format native to the stereolithography CAD software created by 3D Systems. STL is also known as Standard Tessellation Language. This file format is supported by many other software packages; it is widely used for rapid prototyping and computer-aided manufacturing. STL files describe only the surface geometry of a three-dimensional object without any representation of color, texture or other common CAD model attributes. The STL format specifies both ASCII and binary representations. Binary files are more common, since they are more compact.

An STL describes a raw unstructured triangulated surface by the unit normal and vertices (ordered by the right -hand rule) of the triangles using a three-dimensional Cartesian coordinate system. STL coordinates must be positive numbers. There is no scale information, and the units are arbitrary.

WHY DO I NEED TO PURCHASE A STL FILE?

If you have a 3D printer and you want to print a model from our website, you need a STL file that your 3D printer  can recognize.

CAN I SEE THE STL FILE?

You can see your STL file only if you have installed  one of the softwares:  www.netfabb.com or www.simplify3d.com

 

WHY DO MANY MODELS  HAVE  A COST OF $0,00?

These models can be downloaded  for free and you can print them on your 3D printer.

WHY CAN I NOT SEE THE PRICES FOR ALL  MODELS?

You have to establish your account first.  Your price is calculated by the volume,  material, colour and your shipping cost.

WILL MY MODEL LOOK THE SAME LIKE THE PICTURE?

Your model can look the same like  the picture of the model , in case you select the same material and color. All models are printed in one color and you can  paint them if you wish.  You can also find  a lot of pictures of animals,  jewelry, vehicles,  buildings or other, which are not the pictures of the models at the same time.

WHAT IS FOR FREE?

You can  download for free  those  STL files which are marked as  $o,00.

HOW DO I ORDER A PRINTED MODEL?

First you establish your account; then you select the model you like, choosing from listed materials and colors ; select your final choice and click: add to Shopping Cart; you proceed to checkout and you are directed to paypal.com ; your credit  card is authorized; your order is submitted; you receive an email acknowledgment with your order number from likefigues.com .

 WHEN DO I RECEIVE MY ORDERED MODEL?

Processing your order may take up to 5 days. Once processed, you will receive an email confirmation. Shipping may take up to 14 days from email confirmation date.

WHAT ARE MY SHIPPING OPTIONS?

You can request delivery to your address or pick it up at the closest pickup point.

CAN I RETURN THE MODEL?

Once you buy (download)  a 3D file from our website, you cannot return it. You can return the model manufactured by us if you contact us by email at likefigures@likefigures.com within 7 days after receipt of the said model and you are entitled to a refund.  You will receive an email regarding the  return/refund. Shipping costs will not be refunded.

We are not able to refund purchases of a "Gift Card" or a "Material Sample Kit Basic (w/free Gift card)" at any point.

LikeFigures guarantees only that the model manufactured by us will substantially meet the features of the indicated 3D model within the limitations of the 3D printing technology. LikeFigures does not guarantee that the model will be fit for any particular purpose. Please inspect the model upon receipt immediately. If the model is faulty and you believe you are entitled to a replacement or a refund , please contact us within 7 days of receipt of the model. Such  claim must be made only within 7 days of receipt of the model by you. Do not return the model unless we require you to do so. We will confirm whether you are entitled to a replacement or refund.

 

3D DESIGNERS

FAQ  FOR 3D DESIGNERS

 

HOW DO I BECOME A PART OF YOUR WEB COMMUNITY?

In order to provide a service to LikeFigures,  you have to  click: submit your STL file and fill out  the application form.  LikeFigures will respond to you within 24 hours.

WHAT HAPPENS NEXT?

If your design and application is accepted, Like Figures will send you  an email confirmation. Now you are listed as a designer. By  this confirmation, Terms and Conditions are considered mutually accepted and binding for both parties. By the acceptance,  your service will become an integrated part of LikeFigures website available to the customers.

WHAT IS MY BENEFIT?

In case of downloading the 3D print design at a charge, LikeFigures will pay  you  a minimum  of 2.00 USD  (two dollars) or any other agreed  upon price  plus tax per one download of  your 3D print design (“Designer Fee”).  Designer fee will not be charged in case you offer the same design at any other website or source for free.

HOW DO I GET PAID?

LikeFigures will pay  your Designer Fee  monthly  as follows: on the  1st (first) day of each month LikeFigures will  create  the report for the previous month and the payment to your  account will be effected  5 (five) days after the report.

WHAT IS A 3D PRINT DESIGNER GENERATED CONTENT?

3D Print Designer Generated Content involves any content uploaded to the website by the 3D print designers, including but not limited to all uploaded 3D print designs, pictures of your 3D print objects, pictures of any model and comments on the Website. All User Generated Content should not contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe or infringe on any intellectual property rights. Intellectual property rights means copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.

WHAT IS A NOTICE TAKE DOWN PROCEDURE?

In order to keep LikeFigures and the Website appropriate for a general audience and to cooperate with intellectual property rights owned, we implemented our Content Policy and Notice Take-down Procedure.

WHAT ARE MY INTELLECTUAL PROPERTY RIGHTS?

You retain all your intellectual property rights in your 3D print design, including and without limitation of any and all derivative works  3D renders.  Except for the rights and licenses specified below, LikeFigures shall not use, modify or display the 3D print design or derivatives thereof. By uploading the 3D print design, you warrant that it is your original creation and not copied from any third party and/or entity. You warrant that your  User Generated Content will not infringe the intellectual property rights of third parties. Should  your User Generated Content nevertheless be found to be infringing and/or in violation of any law,  you will defend Like Figures against third party claims, and be held liable for all (direct and indirect) damages and costs incurred by LikeFigures with respect to such claims.

WHAT ARE THE RIGHTS OF LIKE FIGURES?

By uploading your  3D print design to the Website, you  grant LikeFigures a non-exclusive, royalty free worldwide transferable license on your 3D print design (i) to use it for the downloading of the 3D model in order to fulfil the users’ orders, (ii) to use and modify it for the manufacturing of the 3D model in order to fulfil the users’ orders and (iii) to display it on the LikeFigures website.

 

3D MAKERS

FAQ FOR 3D MAKERS

 

HOW DO I GET MY 3D PRINTER CONNECTED WITH YOU?

You have to click submit my 3D printer and fill out the application form.

HOW DO I FILL OUT MY APPLICATION FORM?

 In addition to filling in the printer details,  tax in your state,  accepting the Terms and Conditions for makers, you have to fill in the price in  $/cm3 for each material and colour available. The printing fee for 3D makers is calculated per cm3 in USD . The product volume is defined according to the calculation for 3D content at  www.netfabb.com <http://www.netfabb.com>  or www.simplify3d.com <http://www.simplify3d.com> .  The printing fee excludes any import / export duty or shipping costs. At the bottom of the form you click YES for available shipping.

 

WHAT HAPPENS NEXT?

 If  your application is accepted, LikeFigures will email you a confirmation.  Now you are connected.

Fill out the application form with your details and the details of your printer including the sales tax/VAT on the product at your state. 3D makers have to accept the Terms and Conditions for makers . LikeFigures  will respond to you within 24 hours.

 HOW DO I START PRINTING ORDERS?

 When you receive an offer from us to print a certain product, you have to email us the printing confirmation within 24 hours.

 HOW DO I FILL OUT THE PRINTING CONFIRMATION?

 You have to accept the computer-generated  prices for your printing service,  shipping cost and tax. The shipping cost is standardized  for each country by the size of the package.  Your price is calculated  on the base of product volume and price in $/cm3  for a certain material and color.

 WHEN DO I HAVE TO SHIP THE ORDER?

 Within 4 days.  You have to enclose your invoice  and the shipping  details to the customer . Email  the copy   at billing@likefigures.com .

 WHEN DO I GET PAID?

 Within 25 days of your invoice date.

 WHAT DO I DO IF I HAVE DIFFICULTIES IN PRINTING?

 You have to make a report  within the same 4 days  at likefigures@likefigures.com  that you can not process the accepted order and with this email your order is canceled. You might get a new order in another material or color.

 WHAT DO I HAVE TO DO TO STAY CONNECTED TO YOUR WEB PAGE?

 Your printing service will become an integrated part of LikeFigures website available to the customers.

You  represent and warrant that all information you submit to the website is accurate, truthful, lawful and does not infringe any rights of third parties.

 WHAT IS MY BENEFIT?

 Getting paid for printing according to the terms accepted.